Privacy & Cookie Policy
Last updated: [24/08/26]
This Privacy & Cookie Policy explains how Philip David Kent, a self-employed professional trading as Creatro (hereby referred to as “we”, “us” or “our”), collects, uses, stores and protects personal data when you visit our website, contact us, submit an enquiry, interact with our advertising, or otherwise communicate with us.
We process personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable privacy and electronic communications legislation.
1. DATA CONTROLLER
For the purposes of the GDPR, the data controller responsible for the processing described in this policy is:
Philip David Kent
Trading as: Creatro
VAT / Tax number:
Email: phil@creatro.es
If you have questions about this policy or how your personal data is processed, please contact us using the details above.
2. PERSONAL DATA WE MAY COLLECT
The personal data we collect depends on how you interact with us.
Information you provide directly may include your name, email address, telephone number, company or organisation name where applicable, information contained in your enquiry, information about the product or service in which you are interested, and any other information you voluntarily provide.
When you visit our website, certain technical information may also be collected automatically, depending on your cookie and privacy choices. This may include your IP address, browser and device information, operating system, pages viewed, referring source, approximate location derived from technical information, website interactions, advertising or cookie identifiers, and information about how you arrived at or interacted with our website.
3. HOW AND WHY WE USE PERSONAL DATA
We may process personal data to receive, understand and respond to enquiries; provide information about our products or services; discuss or prepare a potential quotation, service or business relationship; provide requested follow-up information; maintain appropriate records of communications; operate, maintain and secure our website; prevent misuse; diagnose technical issues; and, where permitted and where required after obtaining consent, measure and improve advertising performance.
We do not sell personal information submitted through our enquiry forms.
4. LEGAL BASES FOR PROCESSING
Depending on the circumstances, we may rely on one or more legal bases under the GDPR.
Consent: Where processing requires consent, including certain non-essential cookies, tracking technologies and advertising technologies, we will request consent where required by law. You may withdraw your consent at any time.
Steps taken at your request before entering into a contract: Where you contact us because you are interested in purchasing or receiving a product or service, certain processing may be necessary to respond to your request or take steps towards entering into a contract.
Performance of a contract: Where you become a customer or client, we may process information where necessary to provide agreed products or services and administer our contractual relationship.
Legitimate interests: In certain circumstances, we may process information where necessary for legitimate business interests, provided those interests are not overridden by your rights and freedoms. Examples may include responding to business communications, maintaining security, preventing fraud, managing the business and improving services.
Legal obligations: We may process or retain information where necessary to comply with legal, tax, accounting, regulatory or other obligations.
5. WEBSITE ENQUIRY AND CONTACT FORMS
When you submit an enquiry through our website, the information you enter is transmitted to us so that we can respond to your request.
Submitting an enquiry does not automatically mean that you have agreed to receive unrelated marketing communications. We use the information for the purpose for which it was submitted and for reasonable related follow-up communications. Where separate consent is legally required for another use, we will request that consent separately.
6. META PIXEL AND META ADVERTISING
Our website may use advertising technology provided by Meta Platforms, including the Meta Pixel.
The Meta Pixel can help us understand how visitors interact with our website after seeing or interacting with advertising on Meta services such as Facebook or Instagram.
Depending on our configuration and your consent choices, information processed through the Meta Pixel may include technical browser or device information, pages visited, website events or actions, referral information, cookie or advertising identifiers, and information used to measure advertising performance.
We may use this technology to measure advertising effectiveness, analyse website conversions, improve campaign performance, create or use advertising audiences where permitted, and better understand marketing performance.
Where legally required, the Meta Pixel and similar non-essential advertising technologies will only be activated after you have provided the appropriate consent through our cookie consent mechanism. You can withdraw or modify cookie consent through the cookie settings available on our website.
Meta may process information received through its technologies in accordance with its own terms and privacy policies. Depending on the processing involved, Meta and we may have separate or shared responsibilities under applicable data protection law.
7. FACEBOOK AND INSTAGRAM LEAD / INSTANT FORMS
We may use lead-generation forms offered through Facebook, Instagram or other Meta services (“Instant Forms” or similar functionality).
If we use these forms and you voluntarily submit information through them, we may receive information you choose to provide, such as your name, email address, telephone number, business details, information relating to the product or service in which you are interested, and answers to questions included in the form.
We would use this information primarily to respond to your enquiry and contact you about the product or service for which you submitted the form.
The information may initially be collected through Meta's platform before being made available to us. Meta's own processing is governed by its applicable privacy terms and policies.
Submitting a lead form does not automatically constitute consent to unrelated marketing unless this is clearly stated and the appropriate consent has been requested. This policy will apply to the personal data we receive through Meta Instant Forms unless a more specific privacy notice is provided at the point of collection.
8. COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies and may use similar technologies. A cookie is a small file or piece of information stored on or accessed from your device when you visit a website.
Cookies may be used to make the website function, remember choices, measure website usage, or support advertising and related measurement.
Strictly necessary cookies are required for the website or requested functions to operate correctly and, where applicable law permits, may be used without consent.
Preference or functionality cookies may remember choices or settings to provide enhanced website functionality.
Analytics cookies, where used, help us understand how visitors use the website so that we can evaluate and improve performance. Where consent is required, these cookies will only be used after consent has been obtained.
Advertising and marketing cookies and similar technologies may be used to measure advertising, understand interactions with advertising and support relevant campaigns. This category may include technologies associated with the Meta Pixel. Where legally required, these technologies will not be activated until you have given consent.
9. COOKIE CONSENT AND YOUR CHOICES
When you first visit our website, you may be presented with a cookie consent banner or preference tool. Where required, this allows you to accept or reject non-essential cookies and may allow you to select individual categories.
Refusing advertising or analytics cookies should not prevent access to the basic functionality of our website, although some optional features may operate differently.
You can change or withdraw cookie consent at any time using the cookie settings or consent-management option available on our website. You can also control cookies through your browser settings, although deleting or blocking certain cookies may affect website functionality.
10. WHO WE MAY SHARE PERSONAL DATA WITH
We do not sell personal data submitted through our enquiry forms.
We may use trusted third parties that provide services necessary for operating our website and business. Depending on the services used, these may include website hosting, website development or maintenance, email and communications, IT and security, customer relationship or enquiry-management systems, analytics providers, professional advisers, advertising and marketing platforms including Meta where applicable, and public authorities where disclosure is required by law.
Where service providers process personal data on our behalf, we take reasonable steps to ensure appropriate contractual and data-protection safeguards are in place where required.
11. INTERNATIONAL DATA TRANSFERS
Some technology or service providers we use may process or store information outside the European Economic Area (“EEA”).
Where personal data is transferred internationally, we will take appropriate steps to ensure the transfer is carried out in accordance with applicable data protection law. Depending on the destination and provider, safeguards may include an applicable adequacy decision, approved contractual safeguards such as Standard Contractual Clauses, or another legally recognised transfer mechanism.
12. HOW LONG WE KEEP PERSONAL DATA
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, taking into account our business needs and applicable legal, accounting, contractual or regulatory obligations.
Information submitted through an enquiry form may be retained while we respond to the enquiry and for a reasonable period afterwards where necessary to maintain records of the communication or potential business relationship.
If an enquiry results in a contractual or customer relationship, relevant information may be retained for longer where necessary to administer that relationship and comply with applicable legal obligations.
Cookie and advertising-related information may be retained for periods determined by the particular technology and our configuration of that service.
We periodically review information we hold and may delete or anonymise information when it is no longer reasonably required.
13. DATA SECURITY
We take appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
14. YOUR GDPR RIGHTS
Subject to the conditions and limitations of applicable law, you may have the right to access personal data we hold about you; rectify inaccurate or incomplete personal data; request erasure in certain circumstances; restrict processing in certain circumstances; object to processing, including certain processing based on legitimate interests; object to direct marketing; request data portability where applicable; withdraw consent at any time where processing is based on consent; and lodge a complaint with the competent data protection supervisory authority.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
To exercise your rights, contact phil@creatro.es. We may need to verify your identity before completing certain requests.
15. DELETION REQUESTS
You may contact us at phil@creatro.es if you would like us to delete personal data relating to you.
Where the GDPR gives you a right to erasure, we will delete the relevant information unless we are required or permitted to retain it for a legitimate legal reason, such as compliance with a legal obligation or the establishment, exercise or defence of legal claims.
16. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to websites or services operated by third parties, including social-media platforms. Those organisations operate under their own privacy practices, and we are not responsible for their independent processing of personal data. We recommend reviewing the privacy information provided by any third-party service you choose to use.
17. CHILDREN'S DATA
Our website and services are not intended to knowingly collect personal data from children unless this is specifically relevant to a service we provide and appropriate legal safeguards are in place. If we become aware that personal data relating to a child has been collected in circumstances where it should not have been, we will take appropriate steps to delete or otherwise address that information.
18. CHANGES TO THIS POLICY
We may update this Privacy & Cookie Policy from time to time to reflect changes to our website, technologies, business practices or legal requirements. The most recent version will be published on this page and the “Last updated” date will be revised accordingly.
19. CONTACT US
If you have questions about this Privacy & Cookie Policy, how we process personal data, or if you wish to exercise a data-protection right, please contact:
Philip David Kent
Trading as: Creatro
VAT / Tax number:
Email: phil@creatro.es
You also have the right to lodge a complaint with the competent data protection supervisory authority if you believe your personal data has been processed in violation of applicable data protection law.